Policies And Procedures

All the business documents available upon request to mitigate risk

1. Code of Conduct Policy
   • The professional behaviour and ethical standards are adhered to
   • Respecting the rights of clients
   • Ensuring working practices are carried out to safety standards, maintain privacy, acting with honesty and responding to incidents appropriately
   • Policies Incorporated
     • Code of Conduct
     • Equal Opportunities Diversity
     • Modern Slavery & Human Trafficking Policy
2. Health and Safety Policy & Risk Management Policy
   • DBS, PI + PL Insurance and NMH registered - details can be provided
   • Policies Incorporated
     • Risk Assessment
     • Boundaries
     • Lone Working
3. Complaints Management Policy
   • Provide a process for clients to be able to lodge complaints and explain how they will be overseen and processed
4. Continuous Improvement Policy
   • Maintaining registration with relevant organisation bodies
   • Continuous CPD
5. 5. Working with Data, LLM and the Transference of Information Over the Internet
   • Policies incorporated
     • Client record keeping
     • Data Breach and SAR
     • GDPR
     • Additional risk assessment
     • Working with AI
     • Cyber Risk
6. Incident Management Policy
   • Process of how to investigate, report and manage incidents involving clients, including any follow up assessments if needed.

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